The carpet in the room was loose so as you walked you could trip on it and it was very dirty, we kept our shoes on. Our room had a couch in it, it was so dirty and broken down I told my husband not to sit on it, the tub had a hold in it, the floor was cracked, the sink had no stopper in it, the door was all cracking off at the bottom and the wallpaper was moldy and peeling off up above the tub. The restaurant's Buffet was closed Sunday, and the restaurant was closed Monday and Tuesday also the Sports lounge was closed, the Bistro was the only thing they had open. Then rooms are to be ready by 4pm, the 3rd couple showed up room is not ready she checked back with them at 5,6,7 and 8pm still not ready, she told them to pretty much shove it and left going back to St Ignace staying and going to that casino. If this hotel was full why was the casino so empty you were lucky to see 100 people, there? To start we made 3 reservations, when we got there, they only had 2 of our reservations, I asked if they had another room and I was told no, I went online to their website and it showed rooms available for a Higher price, I showed it to her that they had rooms on their site she said again we have no rooms, so I booked it for the 3rd couple after they just drove 4 hours to get there, I went back to the counter said now do you see a reservation she said yes, so if you didn't have any rooms how did I just get one?

Kewadin casino hotel in sault ste marie